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Competitive Intelligence Software for smarter businesses

Detect opportunities and threats to your business and make the best decisions.

Competitive Intelligence Software

Competitive Intelligence Software

Keep an eye on your market.

Integrate the team

Integrate the team

Streamline processes.

Start up in 48 hours

Start up in 48 hours

No technical hassles

Trust

8
years on the market
97 %
of renewed contracts
6
support issues raised per month ¡for each thousand users!
30 +
Universities that have collaborated with Antara

What they say about us

Plans and prices

TEAM

32 €/usr/mes
Social Intelligence for departmental teams.

CORPORATE

39 €/usr/mes
Comprehensive Intelligence for all corporate levels.

INCLUSIVE

39 €/usr/mes
To involve the entire organization and external partners.

Some users

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General information

Antara Information Technology sl ("antara") is a Spanish company registered in the comercial register of Valencia (Tomo 6873, hoja V-77031, folio 32, inscripción 5ª on date 18/10/2005), with registered offices at 21st San José St., 4th floor, E-46016 Tavernes Blanques, Valencia, Spain, with tax identity number ESB97084347.

Service Availability

The objective of  antara regarding the availability of the service is 95.0% of the time in each natural month. Antara guarantees availability and full operation in 90.0% of the time in the CALISTO and MUSSOL services, without counting the planned maintenance tasks.
Antara will use commercially reasonable efforts to meet or exceed agreed service levels. If during a continuous period of two months antara is not able to provide the aforementioned 95.0% of the service levels, the CLIENT will be entitled to receive a discount for such circumstance, an amount that can be refunded of the amount paid for the service to Antara under this contract, provided that more than 20% of the CUSTOMER have been affected. If the actual availability during any three-month period is less than 90.00%, the CLIENT shall be entitled to cancel this contract for non-compliance.

Maintenance services

Antara will provide maintenance free of charge during the term of this contract. The maintenance tasks are planned according to the criterion of minimum impact on the activity of our CLIENTS, which is based on the measurement of the times of lesser global activity of our web hosting systems and that can vary from month to month.
Notwithstanding the foregoing, antara reserves the right to carry out to its reasonable discretion any urgent tasks other than the maintenance tasks that are intended to ensure the provision of adequate levels of service by the antara systems. In case the performance of these tasks has been notified in advance, the periods of non-availability of the service for this reason will not be taken into account when calculating the levels of service achieved. Software or hardware failures caused by third party intrusion (ie denial of service attacks) and DNS servers are excluded from the availability warranty. The downtime of the services due to the bad use by the end users of the CLIENT will not be counted as time of inactivity in the calculation of discounts.
The request for discounts for affected websites must be made within 60 days from the date of the incident. The technical service of antara will be responsible for the investigation of the incident and will provide the CLIENT with a written report with its conclusions. In the event of conflict or disagreement, antara reserves the right to grant or deny the discount.

Maintenance Tasks

Antara will provide maintenance free of charge during the term of this contract.

Maintenance requirements

The following maintenance services will be provided in connection with the software, provided that the account of the CLIENT in antara is in force.

Second level support

Antara agrees to provide the following second level support:
- The Help-Desk software will be available from 8:00 a.m. to 8:00 p.m. CET / CEST from Monday to Friday. If necessary, the support personnel will refer the critical issues to qualified technical personnel for their treatment.

Maintenance and Updates

Antara will maintain the software and provide the CLIENT with any updates, improvements, modifications or extensions thereof that are not billable as "modifications". Antara will share with the CLIENT the analysis of the activity administered through the software and the study of any possible changes in the requirements or functionality of the software.
The incident notes issued by the second level support personnel will be attended as quickly by antara qualified personnel, who will be in charge of the detection and correction of possible problems, errors and defects in the software that interfere in its correct functioning .

Maintenance obligations for the CLIENT

The CLIENT understands and accepts that in order for Antara to provide its maintenance services, it must provide the following:

  • The CLIENT must designate a technical contact and a main contact, who will be authorized to request and receive maintenance services on behalf of the CLIENT. The CLIENT may change their contact persons by giving written notice to Antara
  • The CLIENT will offer its full cooperation to the reasonable requests of antara in terms of information, personnel and time necessary for the provision of maintenance services.
  • The CLIENT shall make available to Antara all information and support reasonably requested for the detection, reproduction and subsequent correction of errors, problems or defects of the software.
  • The CLIENT will carry out the appropriate procedures for the study of problems that reasonably and in a specific way before specifying and executing the activities aimed at the detection and correction of problems that may be reasonably requested.

Classification of errors

Antara will classify all the problems, errors and defects of the software that the CLIENT suffers according to the following list of definitions based on the severity of the problem, error or defect according to its impact in the development of the CLIENT's tasks.

  • "Critical failure" refers to an emergency situation that affects more than 20% of CLIENTS and causes a critical impact to the software or hardware that prevents the normal operation of the software.
  • "Major failure" refers to the failure of one of the components of the network, or applications that prevent the CLIENT or its end users from using the services of MUSSOL or CALISTO and affecting at least 20% of CLIENTS.
  • "Minor Failure" refers to any service problem that is not a critical failure or major failure, and includes without limit any failure that can be easily avoided or circumvented by the CUSTOMER and is not critical to the normal use of the software .

Antara warrants to the CLIENT that it will make all commercially reasonable efforts to meet any maintenance service request that the CLIENT makes due to failure, malfunction, defect or non-conformity within [8 hours] following receipt of such request .

Derivation Procedures

  • Critical fault, antara guarantees the resolution of any critical failure within 48 hours after the notification of such failure by the CLIENT. In the event that antara is not able to remedy a critical failure within seven business days after its date of notification by the CLIENT, the CLIENT shall be entitled to cancel this contract and to pay 100% of the Rates for the current month.
  • Importantly, antara warrants that it will use commercially reasonable efforts to remedy any important failure within five business days after the date of notification by the CLIENT.
  • Minor faults, antara warrants that it will use commercially reasonable efforts to remedy any significant failure within 14 working days after its date of notification by the CLIENT.

Exclusion of guarantee from programming errors: The CLIENT accepts that although during the development phases antara will use commercially reasonable efforts to avoid programming errors, it is not guaranteed that the operation of the software is free of errors or that the normal Software is not interrupted because of possible internal defects. Antara will, however, correct any defects and make the necessary modifications to adapt the software to the performance specifications set forth in the documentation from all points of view, in consideration of maintenance fees.

Right of admission and permanence as a user

Antara, as the owner of the service, reserves the right to allow third parties to enter or remain in the service, when this may be detrimental to Antara or to other users.
In the event that access to a service already contracted is canceled, Antara undertakes to reimburse the contract already paid, in an amount proportional to the time the contracted service has not yet been used.

Important Note:

At present, only the Spanish version of this document is legally binding. Translations into other languages ​​are offered for the convenience of users, but are not necessarily accurate for legal purposes.

 

Antara information technology sl (antara), a Spanish company registered in the comercial register of Valencia (Tomo 6873, hoja V-77031, folio 32, inscripción 5ª on date 18/10/2005), expresses its respect and compliance with the provisions set forth in Spanish Organic Law 15/1999, of December 13, on Protection of Personal Data, the European regulation GDPR,  and related regulations. Therefore, it informs you of your data protection policy so that the customer voluntarily determines if you wish to provide your personal data to antara.
This Privacy Policy establishes the use, maintenance and assignment that antara makes of the personal data of the clients of the web page of antara.

 

Privacy

Antara is committed to developing long term relationships based on trust. Therefore, antara will make every effort to ensure that your right to privacy is maintained and protected. This website is intended for people over 14 years of age.

Data collected by antara

Antara may solicit or collect personal information from online customers in a number of ways, including online forms for ordering products or services, and other requests where customers are invited to provide such information.
Antara informs customers that the personal data provided in the registration form as well as any other information that the client may provide in the future within the framework of their relationship with antara may be included in the files of this entity.
Antara may also collect information on how customers access their website by using a unique identifier for each customer through the use of cookies.

What are cookies?

A cookie is an information file stored on the client's computer and linked to information about that client. Antara will be able to use both session cookies and permanent cookies. Session cookies, once the client closes your browser or disconnects, terminates and is deleted. A permanent cookie is a small text file stored on the client computer's hard drive for a long period of time. Session cookies can be used by antara to know the preferences of the client while visiting the website. They also help minimize download times and save server processes. Permanent cookies can be used by antara for example, to store whether or not the customer wants their password to be remembered or similar information. The cookies used on the antara website do not contain personal information that identifies the customer.
The user will be able to configure his / her browser so that permanent cookies are not installed or to receive an on-screen warning every time a cookie wants to be installed, being able to decide at any moment whether to accept it or not. Likewise, the user may decide to delete the cookies that are installed by changing the settings of his browser. Please note that the removal of cookies may lead to a decrease in the quality or functionality of the website.
Users of the antara website are informed that it will be understood that they grant their consent for the installation and use by antara of cookies if they navigate through said web page and do not configure their browser to avoid it. Additionally, it will be understood that customers give their express consent to the use of cookies if they do not configure their browser to not receive them and accept this Privacy Policy.

Log files

Like most web pages, antara uses log files. This information can include IP addresses, browser type, Internet access provider (ISP), exit / entry pages, platform type, time stamp and date or number of clicks to analyze trends, manage the website, follow The client's movements in aggregate form and collect demographic information in the broad sense for joint use. In any case, any information that is stored in log files, including but not limited to IP addresses, is related to personal information that identifies a person.

Data storage, transfer and security

Antara hosts data with hosting service providers in numerous countries. In the event that the hosting service is outside the European Union, antara follows the policy of ensuring that the service provider adheres to the Privacy Shield Framework and the Privacy Shield Principles, so that the provider is responsible for the processing of the personal data it receives from the EU, as well as if it then transfers them to a third party that acts as an agent on its behalf.

Among the service providers are counted (without this being an exhaustive list) the following:

  • Hosting and server virtualization providers: Amazon Web Services.
  • CRM (Customer Relationship Management) software providers: Salesforce.
  • Software providers of personal productivity and office automation: Microsoft Office 365.
  • Software providers for the user support service and the management of support tickets: Atlassian.
  • Providers of means of payment: Stripe.

The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS).

Where downloadable products are used, responsibility of securing access to the data you store in the downloadable products rests with you and not antara. We strongly recommend that administrators of downloadable products configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage used to hold data

Mandatory and voluntary data

Except in fields where it is expressly stated otherwise, the answers to questions about personal data are voluntary, without the lack of answer to such questions implying a reduction in the quality of the services that the client requests. Failure to complete the fields determined as mandatory or the provision of incorrect data will make it impossible for Antara to be able to register as a client or provide the services requested.

Purposes of using the data

These files have the following purposes:

  • Manage, administer and render the services you request from Antara;
  • Facilitate the fulfillment and execution of the contractual relationship;
  • Perform, as appropriate, the management of collections and payments for services, even when the relationship is over;
  • To better know their tastes and adapt the services to their preferences and needs;
  • To be able to offer you new products, services, special offers or updates;
  • Send your own advertising or third parties to those customers that consent;
  • Conduct studies on the effectiveness of the website, marketing, advertising and sales.

Data Recipients

The recipients of the information collected will be exclusively antara's own employees or service providers to this entity (including, where appropriate, its own subsidiaries or affiliated companies).
In the latter case, service providers will be bound by a service provision contract in which equivalent obligations of privacy and data protection will be expressly collected to those required by antara's own employees and expressly prohibited from transferring such data To any other person or third party, except as otherwise provided in this privacy policy.
Once the contractual relationship with the service provider has been terminated, the data of the clients that they would have had to access in connection with the provision of services will be returned or destroyed.

Cession of information

Antara will not share customer's personal data with any third party, unless the customer expressly authorizes such assignments.
Antara may assign to potential investors or partners aggregate and anonymous data based on information collected from customers. In such cases, only statistical information shall be provided and information identifying a staff shall be kept absolutely confidential. In the event that antara is sold, the information collected from customers may be supplied to the new owners.
Some customer information will be provided to Whois as well as to national and international data records once a domain name has been registered. You can access these databases from anywhere in the world. For example, for the registration of a domain .es some personal data have to be provided to the Public Entity Red.es . Also this information can be consulted from anywhere in the world and it is public from the address https://www.nic.es .

Special Offers and Updates

Antara customers will be able to receive occasional information about products, services, special offers and possibly a newsletter. As a sign of respect for the privacy of its customers, antara offers the possibility of not receiving this type of communications by indicating it in the configuration space of the newsletter of the control panel or by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Ads about services

On rare occasions, it may be necessary to send an advertisement strictly related to the services if, for example, a service is temporarily suspended due to maintenance reasons. Generally, customers will not be able to oppose receiving such communications, but may deactivate their account. In any case, these communications are not of a commercial nature.

Legal warning

We inform you that antara may provide personal information to the competent authorities when required under current legislation.
The antara website links to other pages. Please note that antara is not responsible for the privacy practices of such pages; For this reason, we encourage you to read the privacy statements of each and every web page that collects personal data. This Privacy Policy only applies to information collected by antara.

Data maintenance

Once the contractual relationship with the client is concluded, antara reserves the right to retain the customer's data that is removed during the time necessary to fulfill its legal obligations. During that time the personal data will remain blocked and will not be used for any purpose other than the above or for billing or collection of outstanding invoices. Once the legal deadlines for maintenance have been completed, the data will be deleted.
Antara maintains the levels of protection of your personal data in accordance with current regulations regarding security measures and has implemented all technical means at its disposal to prevent loss, misuse, alteration, unauthorized access and theft of data That the client facilitates to antara. However, antara can not guarantee the absolute security of the data. Any other particularly sensitive information, such as payment details collected for commercial transactions, will be encrypted before being transmitted from the customer to antara.

Customer Responsibility

The customer is responsible for the security of his Customer Identification Number and his passwords. Make sure you keep them in a safe place and do not share them with anyone.
Always remember to log out at the end of a session to ensure that other people can not access your personal data. Take this precaution even if you are not using a public computer such as a library or an Internet cafe, but also when using your private computer at home.

Customer Rights

The client will have the possibility of exercising his / her rights of access, rectification, cancellation and opposition requesting it by any means that leaves a record of his / her sending and receiving and sending a copy of his DNI or equivalent document. To exercise your rights, you may write to the following postal address:  antara information technology sl, 21st San José , 4th floor - 46016 Tavernes Blanques, Valencia, Spain, or to the email address This email address is being protected from spambots. You need JavaScript enabled to view it.. Likewise, at any time, the client may revoke, without retroactive effect, its consent to the processing of its data.

Questions

Any questions regarding this Privacy Policy may be directed to the following email address This email address is being protected from spambots. You need JavaScript enabled to view it. .

Express consent

To integrate your personal data into antara files and use them for the purposes provided in this Policy requires the consent of the client.
The client will consent to this Privacy Policy during the process of completing the registration form. Prior to such acceptance, no personal data relating to him or her shall be incorporated into antara files, except those of an anonymous navigation and operation.

In the event that the personal data is incorporated manually by third parties, the client will automatically receive an email with a link to modify his data, requesting confirmation of their consent.

Important Note:

At present, only the Spanish version of this disclaimer is legally binding. Translations into other languages ​​are offered for the convenience of users, but are not necessarily accurate for legal purposes.

 

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"antara" es una palabra tradicional en lengua valenciana. Con ella se denomina la zona del campo que queda sin labrar porque el animal de tiro ha de dar la vuelta.

Nuestro nombre resume nuestra misión: antara nace con vocación de dar soluciones allí donde otros no alcanzan; de abordar necesidades donde la tecnología al uso no es capaz de ofrecer soluciones.

Para ello aportamos imaginación, experiencia y conocimientos técnicos.

En antara ayudamos a las organizaciones extendidas a desplegar sus procesos de negocio mediante el desarrollo de sistemas de información.

Organizaciones extendidas son para antara los grupos y las empresas distribuidas, deslocalizadas y/o integradas con sus proveedores y clientes; la administración pública, que presta servicios al ciudadano y la empresa; y los organismos intermedios orientados principalmente al tejido industrial y de servicios.

Los procesos de negocio de estas organizaciones extendidas o distribuidas exceden las fronteras de la propia organización, y trascienden los límites conceptuales clásicos de organización.

Para nosotros el concepto de “proceso de negocio” incluye no sólo el vender, comprar, transportar y gestionar capacidades, sino también el gestionar información (obtenerla, distribuirla, controlar el acceso), la gestión de recursos humanos y la administración del sistema en general.

En antara nos definimos como integradores de tecnología y desarrolladores sistemas distribuidos.

El nuest ro es un trabajo en clave de beneficio al cliente. Antara forma parte de un equipo extendido de la empresa, haciendo propios los objetivos del cliente e integrándonos en su equipo. Trabajamos con el mismo compromiso que un departamento propio, aportando una flexibilidad en los costes internos.

Con una tecnología informática avanzada, abierta (capaz de incorporar soluciones futuras), y basada en estándares internacionales no propietarios, aportamos libertad de actuación futura a nuestros clientes.

Nuestra experiencia probada y nuestra intensa actividad internacional basada en colaboraciones a largo plazo y alianzas nos permiten desarrollar una apreciada actividad como vigilantes tecnológicos en provecho de nuestros clientes.

IMPORTANT LEGAL REMARK - The information contained in this website is subject to a disclaimer and a copyright notice.

Disclaimer

Antara information technology sl . The information contained on this website, as well as the software and media used for its operation or storage (known individually and collectively as the "Information"), are provided by antara information technology sl ("antara"), a Spanish company registered in the comercial register of Valencia (Tomo 6873, hoja V-77031, folio 32, inscripción 5ª on date 18/10/2005). Our goal is to make this information accurate and timely. In case of errors in this information we will do everything possible to correct them.

However, antara accepts no liability whatsoever in relation to the material included in these pages. Said material:

  • Consists only of general information which does not address specific circumstances relating to particular persons or bodies;
  • Does not necessarily provide exhaustive, complete, accurate or up-to-date information;
  • Contains in some occasions links to external pages on which antara has no control whatsoever and in respect of which it declines all responsibility.

We aim to minimize problems caused by technical errors. However, some data or information contained in our pages may have been created or structured in files or formats not exempt from errors, so we can not guarantee that our service will not be interrupted or otherwise affected by such problems. Antara assumes no responsibility with regard to such problems - or their consequences - that may result from the consultation of the present pages or from the other external ones that are the subject of forwarding.

This exemption clause is not intended to contravene any requirements set out in the applicable national laws or to exclude liability in respect of matters in which it can not be exempted from it under those laws.

Important Note: At present, only the Spanish version of this disclaimer is legally binding. Translations into other languages ​​are offered for the convenience of users, but are not necessarily accurate for legal purposes.