Antara information technology sl (antara), a Spanish company registered in the comercial register of Valencia (Tomo 6873, hoja V-77031, folio 32, inscripción 5ª on date 18/10/2005), expresses its respect and compliance with the provisions set forth in Spanish Organic Law 15/1999, of December 13, on Protection of Personal Data, the European regulation GDPR, and related regulations. Therefore, it informs you of your data protection policy so that the customer voluntarily determines if you wish to provide your personal data to antara.
Antara is committed to developing long term relationships based on trust. Therefore, antara will make every effort to ensure that your right to privacy is maintained and protected. This website is intended for people over 14 years of age.
Data collected by antara
Antara may solicit or collect personal information from online customers in a number of ways, including online forms for ordering products or services, and other requests where customers are invited to provide such information.
Antara informs customers that the personal data provided in the registration form as well as any other information that the client may provide in the future within the framework of their relationship with antara may be included in the files of this entity.
What are cookies?
A cookie is an information file stored on the client's computer and linked to information about that client. Antara will be able to use both session cookies and permanent cookies. Session cookies, once the client closes your browser or disconnects, terminates and is deleted. A permanent cookie is a small text file stored on the client computer's hard drive for a long period of time. Session cookies can be used by antara to know the preferences of the client while visiting the website. They also help minimize download times and save server processes. Permanent cookies can be used by antara for example, to store whether or not the customer wants their password to be remembered or similar information. The cookies used on the antara website do not contain personal information that identifies the customer.
The user will be able to configure his / her browser so that permanent cookies are not installed or to receive an on-screen warning every time a cookie wants to be installed, being able to decide at any moment whether to accept it or not. Likewise, the user may decide to delete the cookies that are installed by changing the settings of his browser. Please note that the removal of cookies may lead to a decrease in the quality or functionality of the website.
Like most web pages, antara uses log files. This information can include IP addresses, browser type, Internet access provider (ISP), exit / entry pages, platform type, time stamp and date or number of clicks to analyze trends, manage the website, follow The client's movements in aggregate form and collect demographic information in the broad sense for joint use. In any case, any information that is stored in log files, including but not limited to IP addresses, is related to personal information that identifies a person.
Data storage, transfer and security
Antara hosts data with hosting service providers in numerous countries. In the event that the hosting service is outside the European Union, antara follows the policy of ensuring that the service provider adheres to the Privacy Shield Framework and the Privacy Shield Principles, so that the provider is responsible for the processing of the personal data it receives from the EU, as well as if it then transfers them to a third party that acts as an agent on its behalf.
Among the service providers are counted (without this being an exhaustive list) the following:
- Hosting and server virtualization providers: Amazon Web Services.
- CRM (Customer Relationship Management) software providers: Salesforce, Hubspot.
- Software providers of personal productivity and office automation: Microsoft Office 365.
- Software providers for the user support service and the management of support tickets: Atlassian.
- Providers of means of payment: Stripe.
The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS).
Where downloadable products are used, responsibility of securing access to the data you store in the downloadable products rests with you and not antara. We strongly recommend that administrators of downloadable products configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage used to hold data
Mandatory and voluntary data
Except in fields where it is expressly stated otherwise, the answers to questions about personal data are voluntary, without the lack of answer to such questions implying a reduction in the quality of the services that the client requests. Failure to complete the fields determined as mandatory or the provision of incorrect data will make it impossible for Antara to be able to register as a client or provide the services requested.
Purposes of using the data
These files have the following purposes:
- Manage, administer and render the services you request from Antara;
- Facilitate the fulfillment and execution of the contractual relationship;
- Perform, as appropriate, the management of collections and payments for services, even when the relationship is over;
- To better know their tastes and adapt the services to their preferences and needs;
- To be able to offer you new products, services, special offers or updates;
- Send your own advertising or third parties to those customers that consent;
- Conduct studies on the effectiveness of the website, marketing, advertising and sales.
The recipients of the information collected will be exclusively antara's own employees or service providers to this entity (including, where appropriate, its own subsidiaries or affiliated companies).
Once the contractual relationship with the service provider has been terminated, the data of the clients that they would have had to access in connection with the provision of services will be returned or destroyed.
Cession of information
Antara will not share customer's personal data with any third party, unless the customer expressly authorizes such assignments.
Antara may assign to potential investors or partners aggregate and anonymous data based on information collected from customers. In such cases, only statistical information shall be provided and information identifying a staff shall be kept absolutely confidential. In the event that antara is sold, the information collected from customers may be supplied to the new owners.
Some customer information will be provided to Whois as well as to national and international data records once a domain name has been registered. You can access these databases from anywhere in the world. For example, for the registration of a domain .es some personal data have to be provided to the Public Entity Red.es . Also this information can be consulted from anywhere in the world and it is public from the address https://www.nic.es .
Special Offers and Updates
Ads about services
On rare occasions, it may be necessary to send an advertisement strictly related to the services if, for example, a service is temporarily suspended due to maintenance reasons. Generally, customers will not be able to oppose receiving such communications, but may deactivate their account. In any case, these communications are not of a commercial nature.
We inform you that antara may provide personal information to the competent authorities when required under current legislation.
Once the contractual relationship with the client is concluded, antara reserves the right to retain the customer's data that is removed during the time necessary to fulfill its legal obligations. During that time the personal data will remain blocked and will not be used for any purpose other than the above or for billing or collection of outstanding invoices. Once the legal deadlines for maintenance have been completed, the data will be deleted.
Antara maintains the levels of protection of your personal data in accordance with current regulations regarding security measures and has implemented all technical means at its disposal to prevent loss, misuse, alteration, unauthorized access and theft of data That the client facilitates to antara. However, antara can not guarantee the absolute security of the data. Any other particularly sensitive information, such as payment details collected for commercial transactions, will be encrypted before being transmitted from the customer to antara.
The customer is responsible for the security of his Customer Identification Number and his passwords. Make sure you keep them in a safe place and do not share them with anyone.
Always remember to log out at the end of a session to ensure that other people can not access your personal data. Take this precaution even if you are not using a public computer such as a library or an Internet cafe, but also when using your private computer at home.
To integrate your personal data into antara files and use them for the purposes provided in this Policy requires the consent of the client.
In the event that the personal data is incorporated manually by third parties, the client will automatically receive an email with a link to modify his data, requesting confirmation of their consent.
At present, only the Spanish version of this disclaimer is legally binding. Translations into other languages are offered for the convenience of users, but are not necessarily accurate for legal purposes.